If something is not right
Call the shop and tell us what happened. A person answers, looks at your order, and sorts it out with you on that call. There is nothing to fill in and no form to wait on.
Before you call
Have three things ready and the call is short: your order number, the delivery date and window you chose, and what actually arrived. All of that is on the order in your account. A photograph helps if something looks wrong.
If it is not what you expected
Call us on +91 98765 43210 as soon as you can and describe what arrived. The team will go through the order with you and agree what to do about it.
If we miss your window
Call the shop on +91 98765 43210. We will find out where the order is, tell you straight, and settle it with you on the call.
Nobody was home
If a delivery could not be handed over, call us on +91 98765 43210 and we will agree the next step with you. Giving a mobile number the recipient will answer, and a landmark at checkout, prevents most of these.
The recipient could not accept it
Call the shop on +91 98765 43210 and tell us what happened. Moving a delivery is done by the team, not from this site.
Changing or moving an order
Nothing on this site changes or cancels an order — call +91 98765 43210 and the team will do it for you. Call as early as you can. If we have not confirmed your order with you yet, nothing has been started.
It did not last
Tell us. Call +91 98765 43210 with the order number and the delivery date, and say what happened. We would rather know than not.
Larger orders
Anything bigger than a single delivery is easier to talk through than to type. Call the shop on +91 98765 43210 and tell us what you need.